I was swapping emails yesterday and today (I had also spoken with him on the phone) with a new restoration client prospect and he asked some great questions before signing up for a lead gen program… So I figure I would copy/paste the conversation here so everyone else can benefit as well on multiple levels… 1- On a practical level as we go back and forth about specifics on what we define as a lead so it’s crystal clear, pricing and billing structures, call tracking dashboard capabilities, etc. 2- On more of a personal level which should alleviate any concerns of working with a new marketing company. There is a ton of rapport and trust built here as questions are answered and concerns are assuaged. I really think this showcases my personal and professional code of ethics that I conduct myself by. ———————— Hey Justin, A couple of questions: 1. Disputes: what if there is water damage but the caller insists on having a plumber out first? There is no charge for reconstruction lead
I feel like it’s good to document one’s “stuff” that they’re doing…and was recently inspired to do more of it by the Great and Powerful Alex Hormozi. I hope this serves you in one way or another… If nothing else it should show you how I’m constantly learning and adapting to serve my restoration clients better … In this case, I’m looking for the best answering service possible… Why? As you know I record all phone calls for quality and training purposes but of course also for tracking and billing reasons. So I’ve listened to A LOT OF CALLS over the years… And some of them are truly AWFUL! I’ll embed a few into this post so you can see what I mean. The only thing I edited out is any personal information for obvious privacy reasons. Specific street addresses, full phone numbers, etc… Other than that, they are completely unchanged, including… All of the painfully large gaps of dead silence in between questions and answers… The strong,